Shipping policy
Shipping Policy — Janan Collections
Last updated: [Insert Date]
Thank you for shopping with Janan Collections. This Shipping Policy explains how we process, ship, and deliver your orders across the United Arab Emirates and internationally.
1. Order Processing Time
- All orders are processed within 1–2 business days (Sunday–Thursday, excluding UAE public holidays).
- Orders placed after 2:00 PM (UAE time) will begin processing the next business day.
- During sales, promotions, or peak seasons (Eid, National Day, Ramadan), processing may take 2–3 business days.
- You will receive a confirmation email/SMS once your order is placed, and a shipping notification with a tracking number once it is dispatched.
2. Delivery Areas & Estimated Timelines
Within the UAE
| Emirate | Estimated Delivery Time |
|---|---|
| Dubai | 1–2 business days |
| Abu Dhabi & Al Ain | 1–3 business days |
| Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah | 2–3 business days |
3. Shipping Charges
| Order Type | Shipping Fee |
|---|---|
| Orders within UAE above AED [X] | 15 AED |
Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer and are not included in the shipping fee.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email/SMS/WhatsApp. You can track your shipment directly through our courier partner's website or via the link provided.
5. Shipping Partners
Janan Collections partners with trusted courier services, including (choose applicable):
- Aramex
- Emirates Post
- SMSA Express
6. Cash on Delivery (COD)
- COD is available for orders within the UAE only, with a limit of AED [15] per order.
- Please have the exact amount ready at the time of delivery.
7. Failed Delivery Attempts
- Our courier partners will make up to 2 delivery attempts. If delivery is unsuccessful, the package will be returned to our warehouse.
- Customers will be contacted to arrange re-delivery (additional shipping charges may apply) or to process a refund as per our Return Policy.
- Please ensure your contact number and address are accurate at checkout to avoid delays.
8. Address Changes
- Address changes can only be made before the order is dispatched. Please contact our support team as soon as possible at [manger@janancollections.com].
- Once shipped, we are unable to redirect the order.
9. Damaged or Lost Shipments
- If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.
- If your tracking shows "delivered" but you haven't received your order, please contact us within 3 business days so we can investigate with the courier.
10. Public Holidays
Orders are not processed or dispatched on official UAE public holidays. Any orders placed during this time will be processed on the next working day.
11. Contact Us
For any questions regarding shipping, please reach out to us:
- Email: [manger@janancollections.coml]
- Phone/WhatsApp: [manger@janancollections.com]
- Instagram/Website: [manger@janancollections.com]
Janan Collections reserves the right to update or modify this Shipping Policy at any time without prior notice. Please review this page periodically for changes.